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FAQ

 

 

Customer Service

I Have a problem, now what? Any problems will be quickly resolved or refunded to satify our customers.

Any feedback on your products? We have 100% positive feedback over 4 years on E-Bay.

Any problems with your products? Just 1, wrong size, was quickly replaced, wrong measurement from customer.

Do you accept refunds? Yes within 7 days of receipt.

Do you offer expidited shipping? No, all smaller items are shipped proity mail, large items depending on the size and weight are either shiped UPS Ground or USPS Parcel Post.

Any Other Question Contact Us.

We Normally responed in 24 hours.

 

Photo Services

Are Your Products acid-free? All of our products are acid-free.

What papers do you carry? Premium Glossy, Heavyweight Matte, Watercolor, Premium Real Canvas, Satin, Premium Heavyweight Glossy, Parchment Paper.

What brands do you use? HP, Epson, Kodak, Strathmore, Zerox.

Are your inks archival? Yes all photos are printed in either HP Vivera or Epson UltraChrome depending on the size of the print.

What size prints do you do? Up to 23 x 30.

What services are offered? Photo Restorations, Colorization, Enlargements and Photo Packages.

What other printed items are available? Business Cards, Labels, Calendars, Stationery Sets, Order Forms, Packing Slips, Envelopes, Letterheads and Booklets.

How long on restoration projects? Usually within a week they have to cure and be sealed.

*unless they need major work.

Do you have new items not listed? We are adding new products on a regular basis if you need something we don't have listed e-mail us and we will set you up a custom order.

 

Photo Mats

Do you special order collages? Yes we do.

What types of mats do you cut?

Do you sell artist packs? Yes if the size pack you want is not listed e-mail us.

When Can I expect My Mats? Depending on the size of the order they are usually shipped within 5 business days unless you e-mail for a rush order depending on the size e-mail us for a quote.

What Brand Of Mat board do you use? Cresent and Bershire, depending on the color.

What size mats do you cut? Any size up to 32 by 40.

Do you sell custom mats not listed? Yes e-mail us and will try to set up special mats just for you.

 

     

We Have 100% Positive Feedback On E-Bay!
 
 
 Questions E-Mail Us At:
 
 Rosebud2504@yahoo.com
 
 
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